FAQs

FAQs

Get answers to Frequently Asked Questions, by selecting your question from one of the options below:

Setting up your account

Follow this short video to get your 123maths account setup and working.

Reports

Follow this short video to learn about the reporting features in 123maths.

Who can benefit from 123maths?

123maths is designed for anyone seeking additional support and practice in mathematics. It has proven valuable for individuals looking to strengthen their math skills through consistent practice. The program is built on a philosophy of providing highly structured support to address skill gaps and offer users ample opportunities for repeated practice.

Which book should I start on?

We realise that students of all ages need support. Our books are not age related. As a guide, Plus 1 is suitable for students aged about six upwards, Power of 2 is suitable for age 8 upwards, Perform with Time is suitable for age 8 upwards and Perform with Times Tables is suitable for about age 8 upwards.

What's in each book?

Plus 1 covers counting on and back, counting dots, reading numbers, counting on and back in 10’s, addition and subtraction, reading signs, doubling and pairs of numbers that make 10.

Power of 2 covers reading numbers and signs, number bonds to 10, doubling and halving, nearly numbers, multiplying and dividing, fractions and decimals and multiplying and dividing by 10 and 100. It covers all the mental maths skills that are needed for the Maths Curriculum.

Perform with Time covers everything needed to be able to deal with time. It looks at both 12 and 24 hour clocks, reading digital and analogue time, working out how long events last and also includes a section on world time.

Times Tables covers all multiplication and division up to 10 x 10. It takes an unusual twist on teaching these facts and is great for people who need extra support to learn their tables. This book will have benefits beyond just multiplication and division and will enable students to boost their skills in other areas.

Why does the Times Tables 'book' cover facts up to 10 x 10?
123maths is all about developing core maths skills.  We feel it’s right to focus on multiplication and division facts up to 10 x 10 as we feel that a focus on these is crucial and all other facts derive from them.  Extending the book to cover 12 x 12 would add almost 50% to the number of pages which we feel would distract from practicing the core 10 x 10 skills.
Should I use 123maths.co.uk or the physical books?

The choice is yours entirely. When using the physical book, you work directly with the child on a one-to-one basis. Alternatively, with 123maths, the child works independently, but an administrator can oversee their progress. Feedback indicates that the most struggling students may benefit more from the books, possibly because they can discuss their answers aloud. We welcome your thoughts on this matter.

How often will it take to complete and how often should it be used?

The site is best used regularly and for short period of time, say 10/15 minutes per day.  How long it takes to complete will depend on your child and varies considerably.  Here’s a certificate you can download to award when a ‘book’ is completed.

Are there different starting points in each book?

Our evidence shows that starting at the beginning of each ‘book’ builds confidence and ensures no gaps are missed.  Starting later in the ‘book’ could mean a prerequisite skill is missed and therefore future progress will be hindered.

Can you skip pages if you find it too easy?

When a child hits a stumbling block in maths, quite often the focus will be on the current topic and their lack of understanding. This may be the case but the issue may lie further back in the child’s education.

For this reason, 123maths.co.uk takes a step by step approach, filling the gaps in a child’s knowledge. During this process they gain confidence and knowledge, allowing them to access the topic that they’d had problems with.

All our online books work on the principle that, in order to develop, the foundations have to be solid. Often, it’s a case of not knowing which areas are wobbly, so we assume that it’s best to start from the beginning. And so each online ‘book’ is highly structured and designed to be worked through from the beginning.

Can it be used at home and at school?

Yes, users can log on both at home and school.  Anywhere you can get access to a computer.  You can download a letter that schools can send to parents which explains the site. 123maths Letter to Parents

How can we show proof of progress with 123maths?
There are a number of ways to demonstrate progress:
123maths assessments – these give a snapshot of skills and are based on Year Objectives.  You can allocate an assessment to a user at any time and are often set at the beginning and at the end of a period of work.
Individual pages within the books show the errors that have been made.  These errors can be viewed to analyse the actual wrong answers that were typed in. These errors should then reduce over time.
Asking a child about their levels of confidence with the subject.
Is there a guarantee?

We have had constant positive feedback, repeat subscriptions and lots of word-of-mouth recommendations (in our view, the real litmus test of success).   Of course we can not guarantee that your child will make progress – we would be pleased to hear from you if you don’t think the site is helping your child.

What happens at the end of the trial?

Schools: You can extend your account (or set up a new one) if you choose to subscribe, so your pupils can continue their work.
Parents:  You can subscribe online using your account.  You’ll find the details when you log-in.  Your child will be able to continue with the work they’ve started.

Can I extend my trial?

We have found that the time allocated should be enough for you to see how well 123maths boosts skills. However, please contact us if this has not been the case.

Can we purchase a subscription for any amount of users?

Yes – Pricing can be found on our 123maths website under the Pricing tab
Schools: Pease get in touch if you’d like a price for a different amount of users. We’re very flexible.
Parents: Can subscribe for up to 4 users

Can I add more users?

Schools: Yes, we’re always happy to help.  Please contact us for pricing information.
Parents: Yes, you can, but it may be a bit more complicated.  Send us an email or give us a call and we’ll do our very best to help.

How long does the subscription last for?

A school subscription usually runs for 1 year.  Parents can sign up for a monthly, quarterly or annual subscription. Please get in touch if you’ve any queries about subscribing to 123maths.

How do I cancel my subscription?

Schools: Your annual subscription will automatically expire. Please contact us if you wish to renew.
Parents: Via your 123maths account under the Subscriptions tab. Please contact us if you have any problems.

I have a technical problem

If you are encountering technical difficulties, we’re here to help. You might find an immediate solution to your problem in our FAQs. Alternatively, please contact us via the Contact Us form. Please provide a clear description of your problem and any relevant information that might help us to assist you more efficiently.

I can’t login to my account or my students can’t login

If you’ve lost your login details to your account, click on the ‘Forgotten login details’ link on the login page and follow the steps to reset your password.
You can check your users have the correct login details – go to USERS and click on ‘view details’.
Please give us a call or use the Contact Us form if you still need help

I’m logged in but I can’t find the books or view pages

You may be signed in as the administrator. Please log out and sign back in using the ‘user’ login details. The books that have been allocated to this user will be shown. To view pages click on the appropriate book and click on the progress bar at the top of the page.

Will my screen reader work with 123maths?

Yes, 123maths is designed to be compatible with many computer screen readers.

Why isn't 123maths timed?

The aim of 123maths is to build confidence and skills.  Adding a time or competition element has been shown to increase anxiety in those who need extra support. Although we suggest a short 10-15 minutes per day session for 123maths, we do not stipulate how many questions or pages should be attempted in that time.